Swim CSI.com stands behind the
integrity of the merchandise that is sold and offers customers only quality
parts at the best price available.
Refunds are only available for New & Unused items that have no visible manufacturer
defects and will be issued for:
- Dissatisfaction for New & Unused items
- Exchange for New & Unused items
- Shipping Error (please see Shipping Error section for details)
Refunds are not available for Items under the following conditions:
- Item has been used (even if only for a brief time and even if item is still
- Item fails after use (this is considered a manufacturer defect)
- Manufacturer defect (noticed after use)
- Manufacturer defect before use (such as visible damage)
- Dissatisfaction after use
- Exchange after use
- Electrical Items
Swim CSI.com does not sell refurbished or used merchandise; all products come directly
from the manufacturer or an authorized distributer and are new.
Swim CSI.com does not accept the returning of used merchandise because Swim CSI.com does not
sell used merchandise.
Swim CSI does not accept the return of defective merchandise because Swim CSI does not
have the means to repair such merchandise; however, should you find yourself
in possession of merchandise with a manufacturer defect, we are more than happy
to assist you with manufacturer replacement information. Contact
a AZ Pool Supplies Customer Service Representative.
Swim CSI.com is a division of AZ Pool Supplies, Inc. and a AZ Pool Supplies Customer
Service Representative must approve and issue an RMA for all merchandise being
returned for any reason.
At the time of delivery, AZ Pool Supplies Inc. will refuse any parcel that does
not have a valid RMA visible on the outside of the parcel.
Swim CSI offers customers the lowest cost pricing we can, as such, the cost of a
return shipping is not added into the price of the order. This means that the
returning party will be responsible for all shipping costs on any items returned
do to dissatisfaction or exchange. Return of orders that received free shipping from SwimCSI.com, will be refunded less the actual shipping cost that SwimCSI.com incurred to ship the order.
SWIM-csi is not a delivering party and therefore is not responsible for returned
items lost in transit. You must obtain a tracking number from the delivering
company and follow up with that delivering company in the case that shipped
items are lost.
All returned items are subject to inspection before a return credit or exchange
can be approved.
If you are not 100% satisfied with your new and unused (non-defective) purchase,
we will refund any purchase within 30 days of item receipt.
All returns due to dissatisfaction will result in a 20% restocking fee. Free shipping Orders will be charged the original shipping charge that was incurred by SwimCSI.com to ship the order.
All products must be in their original, unmarked manufacturer packaging and
include all parts, accessories, manuals, documentation and registration that
shipped with the product.
Restocking fees will be waived if the item(s) is exchanged for an item(s) from
any AZ Pool Supplies, Inc. owned website. You can find all are site links at
AZ Pool Supplies, Inc.
In the rare event that incorrect items are received, verified as the item sku
numbers do not match the items on the invoice, AZ Pool Supplies, Inc. must
be notified within 10 days of the date of delivery.
Upon notification and verification of incorrect items, Swim CSI will immediately
issue a return shipping label via email, fax, or mail based on the customer’s
Once the incorrect item(s) has been received and verified by AZ Pool Supplies, Inc. the corrected order will be immediately shipped at no additional freight.
AZ Pool Supplies, Inc. reserves the right to verify any shipping errors and
adjust costs (such as the cost of the return shipping label) based on the findings.
acknowledges that a customer may find the need to cancel their purchase.
An order may be cancelled at any time prior to processing. Please contact AZ Pool Supplies, Inc. Customer Service verify
Once an order has been processed or shipped, it is no longer eligible for cancellation
but may be returned under the criteria outlined in these policies.
Any international order for motors, electronic boards, robotic cleaners or any other item that has to have electrical current attached to it cannot be returned or exchange. For other items please contact a Contact Customer Service Representative for returning.